Grade 3 - BPO Health Care and Insurance Operations Senior Representative  Roles and Responsibilities: These individuals typically have knowledge of their work area but only general understanding of work outside their own area. They complete a variety of tasks which are standard and recurring.  When the work is non-routine, they escalate to a manager and/or receive specific instructions prior to completing.  Based on business rules, employee needs to:  Analyze and processes/ reprocesses transactions,  Completes keying of information under non-standard forms of keying rules,  Analyzes and finds solutions for individual clients/transactions.  Analyzes and interprets client documents.  Typical Years of Experience - Typically requires 9- 18 months relevant experience.  Minimum Education and Certifications: High School Diploma or equivalent. Ability to understand moderately complex problems. Ability to understand and interpret source documents. Basic understanding of the Healthcare and Insurance domain.