Ensure that the highest standard of service delivery in terms of productivity and quality as per the defined Service Level Agreement with Client. To provide leadership and support to the staff assigned in line with Policies. Contribute to the development of strategies for the implementation and improvement of the process. Coordinate with staff and ensure that duties, activities, and tasks allocated to staff are carried out efficiently. Verify and review all forms and documents of a case for errors, missing information, legibility; and request follow up information as required. Performs quality checks on all work to assure the accuracy. Will be responsible for maintaining up to date information on relevant databases and the monitoring and auditing of same for the account. Display effective and professional communication with internal and external customers. Always adhere to all HIPAA and confidentiality policies. Delegate tasks and set deadlines. Create an inspiring team environment with an open communication culture. Oversee day-to-day operation. Monitor team performance and report on metrics Motivate team members. Discover training needs and provide coaching. Listen to team members’ feedback and resolve any issues or conflicts. Recognize high performance and reward accomplishments. Suggest and organize team building activities.