• Resolves more  complex client  situations by applying  demonstrated  knowledge and  skills generally  acquired through job  experience. • Ensures accurate  and timely  completion of  transactions to meet  or exceed client  SLAs • Typically requires 1- 2 years relevant  experience Graduate • Demonstrated  computer skills. • Solid  communication  skills. • Solid customer  service skills. • Demonstrated  attention to detail,  time management  and organizational  skills