**DESCRIPTION** **Job Summary:** Technical specialist and regular customer support contact to diagnose and complete less complex repairs to Cummins products at a single customer’s site. **Key Responsibilities:** + Engage customers courteously and professionally, ensuring prompt and efficient attention to their needs. + Apply specialized tools and follow documented procedures to diagnose and complete less complex repairs, including identifying and preparing required parts and tools. + Coach customer employees on preventive maintenance activities and basic repairs. + Escalate unresolved issues to experienced On-Site Technicians or Supervisors. + Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents, via handwritten forms or business systems. + Undertake training to meet skill and business requirements. + Maintain cleanliness and proper operation of work areas and tools. + Ensure adherence to Health, Safety&Environmental policies, procedures, and legislation, reporting any issues or incidents to site management and supervisors. **RESPONSIBILITIES** **Competencies:** + **Communicates Effectively:** Delivers clear and tailored communication to meet diverse audience needs. + **Customer Focus:** Builds strong customer relationships and delivers customer-centric solutions. + **Develops Talent:** Supports others’ career and organizational goals. + **Manages Complexity:** Analyzes complex and contradictory information effectively. + **Self-Development:** Seeks growth opportunities through formal and informal development channels. + **Health and Safety Fundamentals:** Models proactive safetybehaviors and contributes to an injury-free workplace. + **Diagnostics Application:** Troubleshoots and resolves product issues using guided workflows, tools, and specialized equipment. + **Electronic Service Tool Application:** Identifies and applies appropriate electronic tools for diagnostics and repairs. + **Engine Systems Interactions:** Analyzes and interprets mechanical and electrical system interactions for accurate diagnosis and repair. + **Product Repair and Maintenance:** Follows guidelines and uses tools to repair and maintain products efficiently. + **Service Documentation:** Creates and maintains accurate service records. + **Technical Escalation:** Resolves or escalates technical issues promptly and documents troubleshooting steps. + **Values Differences:** Recognizes and appreciates diverse perspectives and cultures. **Qualifications and Certifications:** + Apprentice Certified Power Generation or Engine Technician (Preferred) + Vocational diploma from a relevant technical institution + Current relevant electrical certification (Optional) + Locally valid driving permit + Licensing for compliance with export controls or sanctions (as required) **Experience:** + Basic field service work experience. + Intermediate knowledge or experience with power generation or engine products. + Optional experience with High Voltage/Low Voltage systems. + Customer service experience. **QUALIFICATIONS** **Skills/Knowledge:** + Hands-on experience with engine and aftertreatment systems at the vehicle level. + Troubleshooting expertise for vehicles, engines, and associated systems. + Basic knowledge of electronic service tools like Insite for engines and aftertreatment systems. + Capability to strip down, rebuild, and analyze failures in components like turbochargers, dosing systems, and fuel systems. + Warranty case handling and disposition. + Experience in service center audits and implementing corrective actions. + Infant care support and failure analysis coordination. + Organizing and delivering training for OEMs and service centers to ensure smooth product operations. + Maintaining a service database and preparing monthly reports. + Enhancing service capabilities through technical and parts availability support. **Job**Service **Organization** Cummins Inc. **Role Category** On-site **Job Type** Technician **ReqID** 2408765 **Relocation Package** Yes