Title: Senior Lead Software Engineer - 109519 Primary Location: India (IN) - Karnataka  - Bangalore    Job Grade: 08  Employee Referral Bonus: Referral Bonus will be provided as per Company's policy. We are seeking an experienced ServiceNow Lead including significant expertise in managing large-scale ServiceNow implementations and distributed enterprise applications. You will oversee ServiceNow deployments, integrations, and provide strategic direction for scaling the platform in complex distributed environments. Architecture & Strategy: Define and own the ServiceNow platform architecture, ensuring it aligns with business goals and scales with future needs, including the development of enterprise roadmaps. Enterprise Integration: Lead the design and implementation of complex integrations across enterprise systems, utilizing IntegrationHub, LDAP, SSO (Single Sign-On), multi-factor authentication (MFA), and federated identity management (SAML 2.0). Module Implementation: Lead the end-to-end operation of core ServiceNow modules such as ITSM, CMDB, CSM, Virtual agent etc. ensuring that each module integrates with existing enterprise applications. Data & Process Automation: Understanding of CMDB and Asset Management configuration, ensuring adherence to ITIL/ITSM frameworks. Understanding of automated processes using Event Management and Discovery to enhance operational efficiency. Governance & Best Practices: Establish and enforce governance frameworks, coding standards, and best practices across the platform to ensure quality, consistency, security, and compliance. Advanced Reporting & Dashboards: Drive the creation of advanced reporting, performance analytics, and executive dashboards to provide key business insights. Platform and Plug in Management: Oversee the planning and execution of ServiceNow upgrades, ensuring new features are evaluated and effectively implemented with zero impact. Performance Planning: Implement solutions that are within the guardrails of healthy platform performance ensuring high availability and reliability. Team Leadership: Passionate about technical mentoring and coaching within and outside the team. Stakeholder Management: Act as the primary point of contact for senior leadership, IT, and business stakeholders, ensuring that ServiceNow solutions are aligned with organizational objectives. Value Maximization: Identify and pursue opportunities that enable the organization to maximize value on investment and work towards advancement of product. AI Adoption: Exposure to ITSM specific solutions that leverage Generative AI and Predictive Intelligence. Deep knowledge and hands-on experience with advanced ServiceNow implementations across ITSM, and CSM modules. Proven experience with large-scale platform integrations, including REST/SOAP APIs, LDAP, SSO, OAuth, and external system data syncs. Strong technical understanding of platform-level architecture, multi-instance management, and governance frameworks. Good understanding of CMDB architecture and asset lifecycle management. ServiceNow Certified Implementation Specialist and/or ServiceNow Certified Technical Architect (CTA) is highly desirable. Strong knowledge of ITIL best practices and service management methodologies (certifications like ITIL Foundation or Expert preferred). Experience with Agile and DevOps, including tools like Selenium, Git, and Automated Testing Framework (ATF). Excellent interpersonal skills, with the ability to communicate complex technical concepts to non-technical stakeholders. ​​​​​Microservices & API Management: Hands-on experience with microservices, containers (Docker, Kubernetes), and API management tools for building resilient, distributed applications that communicate with ServiceNow DevOps & CI/CD: Strong knowledge of DevOps practices and tools, including automated testing frameworks, and managing distributed deployments. Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field. Around 10 years of IT experience, with at least 5+ years in a ServiceNow Lead or Architect role. This Position will be posted till 21st February 2025.