We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Business Objects solutions, Cloud Connector, Convergent Charging, Convergent Mediation, OpenText etc. Work experience in Cloud Operations for running applications systems on a large scale. Experience in ITIL and IT Service Management processes such as Incident Management, Event Management / Monitoring, Change Request Management Experience in writing technical concepts, such as Knowable Base Articles, Wiki pages, Root Cause Analysis and BLOG entries etc. Experience in automation of monitoring or operational workflows Contribute ideas to help towards the vision and execution of teams in ECS Last line of Defence and act as an expert to Service Areas for advanced troubleshooting. Take the lead in implementing activities, like e.g., architecture decisions, Process mining exercises, Continuous improvements which contribute to the stability and performance of the teams, also build scalable processes. Establish a close relationship with the Domain Leads in Application area, Service engineering and Service Area Operation to influence supportability/operability of the products. Contributing to initiatives to reduce application related outages. Collaborate with Product Development and support for roadmap, feature, and bug fixes. Good understanding of the SAP Basis systems both on Operation system level as well as inside the SAP system, preferably holding SAP certification in NW administration or S/4HANA System administration Knowledge on Hyperscale’s (e.g., AWS, Azure, GCP) and Automations & Provisioning in cloud environment Incident Management skills, In Depth troubleshooting skills is mandatory Analytical, detail-oriented personality and a technology enthusiast Ability to troubleshoot complex issues and work on time critical assignments. Positive, proactive, and customer-focused attitude Exceptional communication and collaboration skills Minimum 10 years of experience The Application Last Line of Defence in SAP ECS is the group of experts responsible for the continuous availability, performance of the customer applications hosted in ECS. This team focuses on Critical incident troubleshooting and service Requests and ensures timely resolution. With both NetWeaver and Non-NetWeaver Application experts, this team provides a wide range of opportunities to upskill, work with various internal teams resolve critical issues also drive important initiatives within the Organisation. ​Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 417210  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.