**Role Summary:** We are seeking an experienced and AI savvy business / operations analyst to work in our new business performance and operations team. The role will play a critical role in driving process management and optimisation, business performance tracing, and risk management across the ELS Business Unit. The candidate must have strategic thinking, strong analytical skills, adept at OKRs and KPIs and foster a collaborative and people-centred culture. The ideal candidate will be highly organized, detail-oriented, and capable of building strong partnerships across multiple stakeholders to ensure operational excellence. This is a unique opportunity to work with a new leader and define new processes, ways of working and seeing the impact across our business. **Core Responsibilities** **Operational Performance Management** + Design, implement, and embed OKRs, KPIs, risk management, and audit frameworks across the Business Unit, in partnership with the Operations leader + Monitor and report on performance data, partnering with stakeholders to encourage a culture of continuous improvement and learning. + Standardize reporting methods and governance practices to enhance visibility and accountability. + Lead continuous improvement initiatives, identifying and implementing operational efficiencies. + Identify and implement improvements to the operational ways of working for business performance management, using AI agents and solutions to drive efficiency and add value + Collaborate with internal teams to create a Centre of Excellence (COE) for Enterprise Learning and Skills (ELS), aligning best practices across the division. **Risk Management&Governance** + Manage divisional risks aligned with strategic goals and operational execution. + Develop and implement risk mitigation strategies, empowering teams to proactively address potential challenges. + Ensure compliance with audit requirements and governance standards. **Stakeholder Engagement** + Build strong partnerships with internal teams, including HR, Finance, and key business stakeholders. + Collaborate with key result owners to provide regular updates on OKRs, KPIs, risks, and audit actions. + Foster an inclusive and empathetic environment that promotes transparency, accountability, and teamwork. **Key Skills&Competencies** + Operational Performance Management, in particular the set up and tracking of OKRs and KPIs + Expert in OKRs and KPI– metric management + Structured thinking and problem solving + AI application + Data Analysis&Reporting + Stakeholder Management and influencing skills to work across virtual teams + Effective Communication and Adaptability to be able to implement solution into teams across the business **Qualifications&Experience** + Bachelor's degree in Business Administration, Project Management, or equivalent experience. + Experience of at least 5-8 years experience in business management, operations and/or finance background + Proven experience embedding OKRs, KPIs, and risk management frameworks. + Experience of applying MSFT co-pilot agents and other related AI technology to improve efficiency + Strong analytical skills with experience in data reporting and performance tracking. + Demonstrated ability to build collaborative relationships and drive cross-functional initiatives. + Experience working in a fast-paced, global environment is highly desirable. + Project Management or equivalent certification (preferred). **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. **Job:** PROJECT/PROGRAMME MANAGEMENT **Organization:** Enterprise Learning&Skills **Schedule:** FULL\_TIME **Workplace Type:** Hybrid **Req ID:** 19361