We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. The job primarily involves the maintenance of the current endpoint security system and the corresponding endpoint module using tools such as EPP, EDR, and XDR. It also involves the management of global endpoint security operations which includes addressing support tickets, providing technical consultation at a 3rd level capacity, coordinating with stakeholders and other services that drive the solution, analyzing events and reporting, and leading operation calls and support across regions of APJ, EMEA, and AMER. The role also encompasses managing endpoint security implementation projects, which includes stages of pilot testing, deployment, and continuous improvement service. Moreover, the role requires delivering security training and transferring knowledge to 1st and 2nd level support, as well as end-users. As a part of the Global Secure Service team, the employee will work in close proximity to a team of experts and cover the client security aspect of the business services. The product areas dealt with are not limited to but include Microsoft Defender for endpoint stack and other endpoint security prevention solutions. The key role remains the provision of 3rd level support for all the point products supported by the Microsoft Defender for endpoint and other similar security prevention solutions. The employee is responsible for maintaining the infrastructure in cooperation with the global team and drafting support and process documentations aligning to the Agile approach and ITIL framework. The ideal candidate should possess a bachelor's degree and any relevant security certifications. They should have 3 - 6 years of industry experience in endpoint security, including antivirus, incident management, and vulnerability management in a production environment. Skills like Microsoft Intune CSP, advance hunting, defender API and other security solutions like Trellix ENS, are required. A solid understanding of multiple operating systems, an emphasis on endpoint security, is imperative. Deep knowledge of endpoint security, including the ability to manage policies, deployment, and reporting, is crucial. Proficiency in compliance reporting such as Microsoft PowerBI, is essential. Experience in Agile project management, fostering relationships with key stakeholders, robust English communication, and presentation skills are expected. Ideally, the candidate is a team player, capable of working in a globally diverse virtual team.  As part of Client Technology Workplace organization, Secure Services - Secure Data provides all the necessary tools and applications for protecting the security, robustness and compliance on end-client machines within SAP with service offering related to; Security Patch Management Data Loss Prevention Information Protection ​Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 414096  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.