Analyst Customer Service-India (Bangalore, KA, IN)
Bangalore, Karnataka 28 days ago
Job Description
With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.
Education Qualification:
B.E. (Mechanical/ Mechatronics) with total 5 years of experience & above; consisting of 2-3 years of experience in machine tools industry.
Diploma (Mechanical/ Mechatronics) with total 8-10 years of experience; consisting of 4-5 years of experience in machine tool industry.
Age Group: Around 28 years.
Location: Gurgaon [Job involves extensive travelling within NCR and at very times across India]
Required Technical Experience (Mechanical):
Should have hands on working experience of Special Purpose Machines & CNC General Purpose Machines & VTLs.
Should have strong ability to read & understand Mechanical drawings.
Should have strong ability to read & understand Hydraulic & Pneumatic circuits.
Should have knowledge of Geometric test chart and alignment checking.
Should have flair & ability for in-depth trouble shooting analysis of field problems.
Should be conversant with QC tools, why-why analysis, root cause analysis, 8D analysis and problem reporting. Interact with HO - Designs and Assembly for CAPA.
Preferred to have knowledge of Cp/ Cpk study and its analysis.
Must have hands on experience to commissioning of the different types of CNC & PLC controlled machines.
Handle independently the field issues, customer complaints and servicing issues.
Plan/ schedule preventive maintenance, shut down maintenance at customer’s site.
Co-ordinate with CFTs for attending field complaints, spares requirement.
Communicate with accessories suppliers to resolve problems related to their units’ problems/ quality issues etc.
Attend break down calls on highest priority.
Preferred Experience (Electrical):
Basic knowledge of Fanuc, Mitsubishi & Siemens CNC controls.
Basic knowledge of PLCs like Siemens/Mitsubishi.
Exposure of handling variable frequency drives like Control Technique, Mitsubishi, Siemens & Danfoss etc.
Exposure on checking & editing PLC program for above controllers and make correction would be an added advantage.
Other important requirements:
Good written & spoken English communication skills.
Manageable soft skills, data management & presentation skills.
Willingness to travel extensively & at times at short notices.
Ability of in-depth analysis with strong analytical skills.
Spoken Languages- English, Hindi. Other regional language would be added advantage.
Capability to extend technical support to team to service provider team.
Should have positive attitude and self-motivated.
Create rapport with Customer’s project, production and maintenance team.
Equal Opportunity Employer
Automation Specialist (N/A, N/A, IN)
Vadodara, Gujarat 5 hours ago
Requisition ID: 283751 Relocation Authorized: National - Family Telework Type: Part-Time Telework Work Location: Various Bechtel Project Locations Extraordinary teams building inspiring projects: Since 1898, we have helped customers complete more...
Graphic Designer (Haryana-New Delhi, N/A, IN)
Delhi, India 6 hours ago
Requisition ID: 282923 Relocation Authorized: None Telework Type: Part-Time Telework Work Location: New Delhi Extraordinary teams building inspiring projects: Since 1898, we have helped customers complete more than 25,000 projects in 160...
Graphic Designer (Haryana-New Delhi, N/A, IN)
Delhi, India 6 hours ago
Requisition ID: 282923 Relocation Authorized: None Telework Type: Part-Time Telework Work Location: New Delhi Extraordinary teams building inspiring projects: Since 1898, we have helped customers complete more than 25,000 projects in 160...
Category Lead - Instrumentation (Haryana-New Delhi, N/A, IN)
Delhi, India 6 hours ago
Requisition ID: 283535 Relocation Authorized: None Telework Type: Full-Time Office/Project Work Location: New Delhi Extraordinary teams building inspiring projects: Since 1898, we have helped customers complete more than 25,000 projects in 160...
Business Processes Consultant - SAP Concur (Bangalore, IN, 560093)
Bangalore, Karnataka 8 hours ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating...
User Experience Design Specialist (Bangalore, KA, IN, 560066)
Bangalore, Karnataka 8 hours ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating...
Senior Specialist - HANA / Netweaver / Hyperscalers (Bangalore, IN, 560066)
Bangalore, Karnataka 8 hours ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating...
Senior Specialist- Basis/HANA | Outage handling | 8+ y (Bangalore, Pune, Gurugram) (Bangalore, IN, 560066)
Bangalore, Karnataka 8 hours ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating...
Tricentis | Product(s) Expert, Cloud ERP (Bangalore, IN, 560066)
Bangalore, Karnataka 8 hours ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating...
CAP Developer | CPIT (Bangalore, KA, IN, 560066)
Bangalore, Karnataka 8 hours ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating...