Canada
Technical Support Specialist Salary in Waterloo, Ontario
$50K
20% Low Band Avg
CAD $52K
Average
$67K
80% High Band Avg
Salaries based on experience level
The Average Entry Level salary of Technical Support Specialist in Waterloo, Ontario is CAD $47K/yr, this salary increases 21% to $57K/yr when reach Mid Level Career.
From Mid to Senior Level the average salary increases 30% from $57K/yr to $74K/yr.
Salary Compared to Canada National Average Salary
- Technical Support Specialist in Waterloo, Ontario Salary
- vs
- Technical Support Specialist in Canada Salary
The Average Salary of Technical Support Specialist in Waterloo, Ontario is $52K/yr. This is +8% higher ($4,145) compared to Canada national average salary of $48K/yr.
Salary Compared to Waterloo City Average Salary
- Technical Support Specialist in Waterloo, Ontario Salary
- vs
- Waterloo, Ontario City Average Salary
The Average Salary of Technical Support Specialist in Waterloo, Ontario is -17% lower (-11,557) than the average salary for the city of Waterloo, Ontario $64K/yr.
Technical Support Specialist job description
Job Title: Technical Support Specialist
Overview/Summary of the Role:
A Technical Support Specialist is responsible for providing technical assistance to end-users, diagnosing and resolving various IT issues, and maintaining IT systems and hardware. The Technical Support Specialist ensures that users receive prompt and accurate assistance on issues related to computer systems, software, hardware, and network connectivity.
Responsibilities and Duties:
1. Provide technical support to end-users via phone, email, or in-person.
2. Assist users with IT issues, such as software bugs, connectivity issues, and hardware failures.
Technical Support Specialist interview questions
Interviewer: Hello and welcome! Can you please start by introducing yourself and explaining your technical background?
Candidate: Sure, my name is John and I have a degree in computer science. I also have experience working at a helpdesk and providing technical support for various software programs.
Interviewer: Great. How do you approach troubleshooting technical issues with customers?
Candidate: I always start by asking the customer specific questions to identify the root of the problem. From there, I work with them to troubleshoot the issue step-by-step until we find a solution.
Interviewer: Can you provide an example of a particularly challenging technical issue you've resolved?
Candidate: Sure, one time a customer was having trouble with their internet connection. After walking them through some basic troubleshooting steps, it was clear that the issue was with their router. I was able to remotely log into their router and fix the problem without them having to call in a technician.
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