Customer Service Associate Salary in Ottawa, Ontario

Customer Service Associate job description

Job Title: Customer Service Associate

Overview/Summary of the Role:

The Customer Service Associate is responsible for interacting with customers, providing information on products, services, and addressing queries or complaints. They play an integral role in maintaining positive relations with customers and promoting the organization's values through exceptional customer service.

Responsibilities and Duties:

1. Act as the primary point of contact for customers, addressing their inquiries and problems while providing prompt and professional solutions.

2. Accurately record customer information on the database system for tracking and reporting purposes.

3. Provide customers with detailed information on products, services, and promotions, including pricing, shipping policies, and product specifications.

4. Process new orders and returns, ensuring delivery schedules are met, and billing issues are resolved.

Customer Service Associate interview questions

Interviewer: Hello and welcome! Can you tell me a little about yourself and your background in customer service?

Candidate: Certainly. I have worked in customer service for the past five years, with experience in both retail and call center environments. In my previous position, I was responsible for handling customer inquiries, resolving issues, and networking with clients.

Interviewer: That's impressive. How would you describe your approach to customer service?

Candidate: I believe that customers should always be treated with respect and empathy. My approach focuses on active listening, clear communication, and finding the best solutions for the customer's needs.

Interviewer: Great to hear. Can you give me an example of how you handled a difficult customer situation in the past?

Candidate: One instance that comes to mind was when a customer was frustrated about a problem with their order. I took the time to listen to their concerns and assured them that I would find a solution. I followed up with the customer regularly until the issue was resolved, and they were very satisfied with the outcome.