Sales Support Specialist Salary in Kitchener, Ontario

Sales Support Specialist job description

Job Title: Sales Support Specialist

Overview/Summary of the role:

The Sales Support Specialist is responsible for supporting the sales team and ensuring that the sales process runs smoothly. This includes handling customer inquiries, making product recommendations, compiling data for sales reports, preparing quotes and proposals, and providing general administrative support.

Responsibilities and Duties:

• Providing exceptional customer service and support to customers and the sales team

• Handling customer inquiries via phone, email, and chat, and providing accurate and timely responses

• Conducting product research to make informed recommendations to customers and the sales team

• Generating quotes and proposals for clients, following up on pending proposals, and preparing sales agreements

Sales Support Specialist interview questions

Interviewer: Good morning/afternoon, thank you for taking the time to interview for the Sales Support Specialist position. Can you tell me about your experience in sales support?

Candidate: Yes, I have worked as a sales support specialist for three years in a telecommunications company. In my role, I supported the sales team by handling customer inquiries, generating leads, and managing the sales pipeline.

Interviewer: How do you handle customer complaints or inquiries in your previous roles?

Candidate: I always make sure to actively listen to the customer and address their concerns in a timely manner. I also offer solutions to their problems and make sure to follow up to ensure their satisfaction.

Interviewer: Can you tell me about a time when you had to prioritize multiple tasks at once?

Candidate: At my previous job, I had a tight deadline for generating leads while also assisting the sales team with their contracts. To prioritize, I created a task list, delegated some tasks, and worked efficiently to complete each task within the given timeframe.