We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.  You will be working in the Development Support team for SAP HANA, which is part of  SAP HANA Development.  As a technical expert, you will conduct in-depth technical analysis of issues in SAP HANA and SAP HANA Cloud, identify viable solutions and immediate workarounds.  You will drive and shape communication with all involved parties while dealing with high-priority issues and critical situations involving customers and internal stakeholders.  You are expected to take ownership of shaping and improving support, especially in the context of SAP HANA Cloud, and to guide team colleagues.  - Very Good knowledge of Database Management Systems, SQL and database architectures - Excellent analytical and problem solving skills - Advanced knowledge of at least one of the following programming languages: Python/Shell-Scripting, C/C++/C#, ABAP, Java - Familiarity with principles and mindset in a cloud environment - Verbal and written working proficiency in English and German 3 or more years of professional experience on a customer facing position paired with a strong expertise in software development and programming. Our daily work has a direct influence on how our customers perceive the quality level of SAP HANA as a product. Development Support team is distributed around the globe (Seoul, Vancouver, Xi’an) and you will work closely with global development teams SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.   We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Requisition ID: 408751  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid