Espressotec is a premier provider of coffee equipment, accessories, and coffee beans, serving a diverse range of clients from home enthusiasts to commercial establishments. Founded with a commitment to quality and customer service, Espressotec has grown into an industry leader. Our passion for coffee is matched by our dedication to creating a multicultural and inclusive workplace where employees can thrive and grow professionally. We are currently looking for a sales supervisor to join our team. As a sales supervisor, you will play a pivotal role in driving our sales team's success and ensuring exceptional customer experiences. You will be responsible for leading and motivating the sales team, managing inventory and merchandising, and developing and implementing effective sales strategies. This position offers an excellent opportunity for career advancement within a dynamic and supportive environment that values diversity and professional development. In addition to a competitive salary, we offer a comprehensive benefits package, including health and wellness benefits, professional development opportunities, and employee discounts on our top-quality products Employer Information Company Legal Name: Mont Laurier Foods Inc. Company Business Name: Espressotec Website: espressotec.com Business Address: 1015 Clark Dr. Vancouver BC V5L 3K1 Position Description Position: Sales Supervisor Type of employment: Full-Time, Permanent Number of Positions: 1 Anticipated Start Date: As soon as possible Work Location: 1015 Clark Dr. Vancouver BC V5L 3K1 Salary and Benefits Competitive Compensation: $28.85/hour, plus overtime and vacation pay. Comprehensive Training: Get the skills you need to excel. Comprehensive Benefits: Enjoy health and wellness benefits, and employee discounts. Embrace Multiculturalism: We celebrate diversity and foster an inclusive environment. Career Growth: Opportunities for advancement within the company. Work-Life Balance: Flexible scheduling and accommodating environment. Stable Employment: Full-time, permanent positions available. Supportive Environment: Be part of a dynamic team that values excellence and innovation. Job Responsibilities · Supervise and coordinate sales staff and cashiers' activities, ensuring effective team performance and adherence to company policies. · Ensure adequate staffing and smooth operations by assigning duties and preparing work schedules. · Authorize payments and returns of merchandise, ensuring compliance with company policies and customer satisfaction. · Resolve issues that may arise, including customer requests, complaints, and supply shortages, ensuring prompt and effective solutions. · Maintain specified inventory levels and order merchandise as needed to support sales activities. · Prepare reports on sales volumes, merchandising, and personnel matters to provide insights and support decision-making. · Hire, train, or arrange for the training of new sales staff, and monitor and report on their performance to ensure a high-performing team. · Ensure the store's visual standards and image are maintained, including store displays, signage, and cleanliness. · Assist with key holding and managerial responsibilities, including managing escalated complaints, creating marketing strategies, and signing for deliveries. · Utilize data analysis techniques to identify patterns in consumer behavior for implementing purchasing strategies moving forward. · Maintain up-to-date knowledge of products and services offered to customers, including espresso machines, coffee, and service/parts. · Implement incentive programs to increase sales and customer loyalty. · Work jointly with team members to close sales, cross-sell, and upsell products and services. · Negotiate more favorable rates and delivery times with vendors to improve cost efficiency and supply chain reliability. · Perform other job duties as required. Job Requirements · 2-3 years of experience. · Excellent written and oral communication skills. · To be driven and not afraid to take decisive action. · Excellent supervisory skills and a strong understanding of customer service. · Ability to manage a team to achieve common goals. · Highly organized and efficient, working well under pressure. How to apply? By Email: kathryn@espressotec.com Espressotec is committed to creating an inclusive and positive work environment. Applicants from all backgrounds are encouraged to apply.