Company information: At Claymore Clothes Ltd., we take pride in helping our clients look stylish and elegant -- both on the job and on formal occasions. Our master tailor team is committed to craftsmanship, discipline, and integrity in every uniform we produce. We are currently seeking a Customer Service Representative Supervisor to join our dedicated team. Position: Customer service representative supervisor Wage: C$ 35.00 hourly Working Hours: 40 hours working / week Vacation Pay: 4% of gross salary Terms of Employment: Full-time, Permanent Work Location: 101-1201 East Pender Street, Vancouver, BC V6A 1W7 Number: 1 Job duties: ● Lead and manage a team of customer service staff responsible for handling client inquiries, processing orders, and maintaining customer records. ● Organize daily work schedules and ensure service tasks are completed on time and to a high standard. ● Work closely with other departments such as production and tailoring to ensure smooth coordination. ● Monitor service quality and team performance; provide regular feedback and progress updates to management. ● Train new staff and ensure team members follow company policies and procedures. ● Troubleshoot minor technical issues and arrange repairs or IT support as needed. ● When necessary, assist directly with customer service duties to support the team.