Company Name: At Your Door Services Ltd Job Location: 3907 - 15th Avenue, Prince George, British Columbia, V2N 1A5 Position: Permanent Full-Time Customer Service Agent Number of Vacancies: 01 Start Date: As soon as possible Wage Rate: Start from $23 per hour Hours: 30 to 40 hours per week (Monday to Friday, 9 AM to 5 PM) ABOUT US At Your Door Services Ltd provides professional janitorial services to both commercial and residential buildings in Prince George. We are a growing company, committed to delivering high-quality cleaning services to our clients. We are urgently seeking a Customer Service Agent who can offer top-notch service, act as the point of contact for our clients, and support our company's daily operations. WHAT WE OFFER Two weeks of paid vacation per year. Five paid sick days annually. Comprehensive training and opportunities for professional growth within the company. A friendly and supportive work environment where your input is valued. JOB REQUIREMENT Education: Completion of a Secondary (high) school graduation certificate is required. Experience: A minimum of 6 months to 1 year of relevant experience in customer service is required. Experience in sales or a similar role in a fast-paced environment is an asset. Language: Must be fluent in English (both written and spoken) to communicate effectively with clients and team members. Skills: Strong ability to build relationships and communicate effectively with a broad range of clients. Self-motivated with the ability to work independently with little supervision. Multitasking in a busy work environment. Problem-solving skills to address and resolve customer concerns efficiently. JOB DUTIES As a Customer Service Agent, you will play a key role in maintaining client satisfaction and helping manage daily operations. Your responsibilities include: Greet clients and answer phone calls or emails to address inquiries and provide information about our cleaning services. Resolve customer complaints in a timely and professional manner. Explain the different types of cleaning services offered and their associated costs to potential clients. Maintain ongoing relationships with clients by providing support and addressing any follow-up inquiries after services are completed. Log complaints and track them to ensure they are resolved efficiently. Advise clients on any promotional offers or advertising opportunities for additional services. Assist the company in preparing marketing materials such as newsletters, brochures, and other content to promote services. Assist in arranging billing for services provided and ensure accuracy in customer transactions. Conduct customer satisfaction surveys to gather feedback on our services. Engage in public opinion surveys to better understand the needs and satisfaction levels of current and potential clients regarding our cleaning services. WORKING CONDITIONS Work Schedule: Full-time, Monday to Friday, from 9 AM to 5 PM. This position is based in Prince George and requires on-site presence. HOW TO APPLY If you are a motivated individual who enjoys working in a positive and fast-paced environment, we encourage you to apply using one of the following methods: By email: Send your resume to sukhmancareer@gmail.com or bhullarsukhman3@gmail.com. By mail or in person: 3907 - 15th Avenue, Prince George, British Columbia, V2N 1A5. Online: You can apply directly through this job posting platform. We thank all applicants for their interest in this position. Priority will be given to Canadian citizens and permanent residents. Only qualified candidates will be contacted for an interview.