Established in 2014, JaalaTek Design Solutions is a Milton based, highly creative and innovative Digital Design, Development and IT consulting agency. We provide excellent services and solve some of the most complex business problems with use of latest technology for our clients in Greater Toronto area and across Canada. We have worked with hundreds of clients from various industries including manufacturing, retail, ecommerce, medical, logistics and financial services. As growing of our business, we are looking for an experienced System Analyst and Support Technician to join our Information Technology Operations division. The main duties for this position include respond clients' inquiries, analyze technical issues and provide first-line technical support; work closely with senior management team and conduct weekly reports; provide solutions for technical issues; train and assist our clients to be familiar with our adapted solutions. Position Detail: Full-time permanent position: 30 hours/week Working Location: 420 Main Street East #486, Milton, Ontario L9T 5G3 Anticipated Start Date: As soon as possible Salary: $35 - $37 per hour based on experience and performance Benefits: medical insurance, annual bonus, vacation days and sick days pay Required Language: English Vacancy: 1 Job Duties · Plan, acquire and coordinate installation of in-house and remote systems. · Monitor and maintenance clients' existing applications to ensure well and effective performance. · Work closely with senior management team and assist with preparing various reports in order to support decision-making processes for management. · Perform in first line of responding to client queries, identifying issues, finding resolutions, and providing support towards resolution of software/network issues based on established guides and manuals. · Work independently and be responsible for day-to-day assignment and determine the methods and procedures on new or special assignments. · Keep abreast of latest developments in the application-specific domains and ensures detailed application knowledge and assist in supporting Cloud Systems. · Conduct account administration tasks coordinate on areas of concerns, report incidents with possible solutions, collect and maintain solutions log. · Assist with recruitment and training when it is required.