We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.  ** This opportunity is open to applicants currently based in Mexico (Monterrey or Mexico City) and Brazil (São Paulo and São Leopoldo) ** ** This opportunity requires you to work 3 times a week in SAP office. ** We are looking for analytical, solution-orientated Senior Basis Consultants experienced in NetWeaver & Non-NetWeaver technologies to keep SAP Enterprise Cloud Services (ECS) Customer systems running. Our Senior Basis Consultants, as part of the Critical Incident Management team, are responsible for the 24x7 availability of SAP systems running on SAP ECS. In this role you will support, troubleshoot and resolve alerts and incidents and seek opportunities to streamline standard operating procedures through automation. You will have to collaborate with other roles like Major Incident Manager, Level 3 support for various Technical Areas, Managed Service Providers, Global Cloud Services and Hyperscalers and sometimes guide other roles on the process and technical details for troubleshooting, action planning and resolution related to critical / major incidents.   We are looking for both SAP Basis NetWeaver (ABAP and Java Basis administration) and Non-NetWeaver Consultants having experience with HANA DB who are comfortable working in a fast-paced, dynamic and flexible environment.  You should have the following technical skills/experience: Experience in at least one Non-NetWeaver technology: BOBJ, SAP Mobile, Convergent Charging, OpenText, HANA XSA, etc. At least 8 years of working experience with SAP Basis  Solid know-how on SAP Technologies (SAP NetWeaver certification highly beneficial) Experience supporting Large and Complex Productive SAP environments.  Experience working on Hyperscalers environments with focus on GCP, Azure or AWS Strong working knowledge in Linux and Windows operating system platforms Most of the years of experience should be in IT Operations with significant experience in working on incidents and alerts (having experience in upgrade or migration project is not enough, experience in Operations is key) Problem solving and analytical ability to tackle complex problems in IT operations. Experience of handling operations for IT systems hosted in the cloud. In addition to your excellent technical skills, you should have strong capabilities in technical documentation and the ability to work effectively in international and virtual teams. You should be fluent and comfortable with both written and oral English communication. You should be a go-getter who is ready to take up any challenge and solve a problem within a specified time with an eye for quality and with a mindset to provide sustainable solution.   If you are continuously looking to acquire new knowledge in an independent and proactive way, then the SAP Enterprise Cloud Services Delivery Technical Operations team could be the place for you.   #SAPECSCareers #SAPMonterreyLabsCareers SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 1074100 - 1826000(MXN) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com. Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec. Requisition ID: 412794  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid