Supervise and coordinate sales staff and cashiers Assign sales workers to duties and prepare work schedules Authorize payments and the return of merchandise Resolve issues that may arise, including customer requests, complaints and supply shortages Maintain specified inventory and order merchandise Prepare reports regarding sales volumes, merchandising and personnel matters Hire and train or arrange for the training of new sales staff and monitor and report on performance Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness May perform the same duties as workers supervised May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.