· Oversee and manage HR department operations to effectively support the hotel's dynamic workforce. · Work closely with department managers to plan human resource needs, ensuring the smooth operation of hotel services such as housekeeping, food & beverage, and guest services. · Oversee recruitment and training programs to ensure hire and retain top talent in hospitality, customer service, and management. · Develop and implement labour relations policies and procedures, ensuring compliance with labour laws and workplace regulations. · Implement and oversee employee development programs, language training, and workplace health and safety initiatives in line with industry best practices. · Provide guidance and support to department managers in understanding and implementing company HR policies, promoting a collaborative and professional work environment. · Supervise the classification and rating of occupations within the hotel to ensure competitive compensation structures. · Organize employee information sessions on workplace policies, benefits, and compensation and actively participate in internal committees. · Direct the organization's quality management program, ensuring high standards in hospitality service and internal operations.