Field Support Specialist
Ontario 1+ months ago
Job Description
Job Title: Field Support SpecialistCompany: Ukko AgroLocation: Home Office-Based in Saskatchewan or Western ManitobaEmployment Type: Full-Time, 6-Month Term (opportunity to extend to permanent)About Ukko Agro: Ukko Agro is an applied science and software company specializing in weather driven predictive analytics. Powered by machine learning, Ukko Agro’s proprietary platform, ForeSite™, is a leading Field Adaptive and Integrated Modelling (F.A.I.M.) system designed for agriculture.Position Summary:We are seeking a dedicated Field Support Specialist to join our team on a 6-month term. The successful candidate will support Ukko Agro’s weather station hardware and ForeSite software for our customers across Western Canada. This role is home office-based, with a requirement for travel across Saskatchewan and Manitoba. Key Responsibilities: Provide technical and installation support and troubleshooting for Ukko Agro’s weather station hardware and ForeSite software.Conduct on-site installations, maintenance, and repairs of weather stations.Train customers on the effective use of ForeSite software to enhance agricultural decision-making.Develop and maintain strong relationships with our Western Canada customer base, ensuring high levels of satisfaction and support.Document and report all customer interactions, issues, and resolutions.Travel across Saskatchewan and Manitoba to meet the support needs of customers in these areas. Qualifications: Proven experience in technical support or a related field, preferably within the agricultural technology industry.Strong problem-solving skills and the ability to work independently.Excellent communication and interpersonal skills.Ability to travel frequently within Saskatchewan and Manitoba.Valid driver's license. Why Join Ukko Agro?At Ukko Agro, you’ll be part of a team dedicated to driving innovation in agriculture, with opportunities for professional growth and a chance to make a significant impact in the farming community. Application Process:If you are passionate about agriculture and technology, and you meet the qualifications outlined above, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and interest in this role by clicking on APPLY TO THIS POSITION. We look forward to welcoming a new Field Support Specialist to the Ukko Agro team!
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