Help Desk Technician Salary in Halifax, Nova Scotia
$29K
20% Low Band Avg
CAD $34K
Average
$44K
80% High Band Avg
Salaries based on experience level
The Average Entry Level salary of Help Desk Technician in Halifax, Nova Scotia is CAD $25K/yr, this salary increases 33% to $34K/yr when reach Mid Level Career.
From Mid to Senior Level the average salary increases 29% from $34K/yr to $44K/yr.
Salary Compared to Canada National Average Salary
- Help Desk Technician in Halifax, Nova Scotia Salary
- vs
- Help Desk Technician in Canada Salary
The Average Salary of Help Desk Technician in Halifax, Nova Scotia is $34K/yr. This is -15% lower ($-6,505) compared to Canada national average salary of $40K/yr.
Salary Compared to Halifax City Average Salary
- Help Desk Technician in Halifax, Nova Scotia Salary
- vs
- Halifax, Nova Scotia City Average Salary
The Average Salary of Help Desk Technician in Halifax, Nova Scotia is -35% lower (-19,228) than the average salary for the city of Halifax, Nova Scotia $53K/yr.
Help Desk Technician job description
Job Title: Help Desk Technician
Overview/Summary of the Role: The Help Desk Technician is responsible for providing technical assistance and support to end-users regarding software, hardware, and computer systems. They respond to inquiries and resolve technical issues, ensuring that all IT problems are resolved or escalated in a timely and efficient manner.
Responsibilities and Duties:
- To provide frontline support to end-users, identifying and troubleshooting technical issues with software or hardware.
- To respond to inquiries and requests for assistance and provide assistance to end-users in a timely and efficient manner.
- To assess and prioritize IT incidents and service requests, making sure to adhere to to Service Level Agreements (SLAs).
- To escalate complex or unresolved issues to higher-level support teams, ensuring that issues are followed-up until they are resolved.
Help Desk Technician interview questions
Interviewer: Hello, welcome to the interview for the position of Help Desk Technician. Can you start by telling me a little about yourself?
Candidate: Yes, my name is John and I have been working in the IT field for the past five years. I have a degree in computer science and have experience as a help desk technician.
Interviewer: Great, what do you think are the most important skills for a Help Desk Technician?
Candidate: I believe strong communication skills, problem-solving abilities, and technical knowledge are essential for a Help Desk Technician.
Interviewer: Can you give me an example of a challenging technical issue you resolved in your past work experience?
Candidate: Sure, there was a time when a user's computer was infected with a virus and we had to remove it without losing any of their data. I was able to use a combination of antivirus software and data backups to successfully remove the virus without data loss.