Technical Support Analyst Salary in Sydney, New South Wales
$53K
20% Low Band Avg
AUD $61K
Average
$72K
80% High Band Avg
- Bonus: 2,047
Salaries based on experience level
The Average Entry Level salary of Technical Support Analyst in Sydney, New South Wales is AUD $58K/yr, this salary increases 10% to $63K/yr when reach Mid Level Career.
From Mid to Senior Level the average salary increases 29% from $63K/yr to $83K/yr.
Salary Compared to Australia National Average Salary
- Technical Support Analyst in Sydney, New South Wales Salary
- vs
- Technical Support Analyst in Australia Salary
The Average Salary of Technical Support Analyst in Sydney, New South Wales is $61K/yr. This is 0% higher ($320) compared to Australia national average salary of $60K/yr.
Salary Compared to Sydney City Average Salary
- Technical Support Analyst in Sydney, New South Wales Salary
- vs
- Sydney, New South Wales City Average Salary
The Average Salary of Technical Support Analyst in Sydney, New South Wales is -20% lower (-15,489) than the average salary for the city of Sydney, New South Wales $76K/yr.
Technical Support Analyst job description
Job Title: Technical Support Analyst
Overview/Summary of the Role:
The Technical Support Analyst's primary responsibility is to provide technical support to customers by resolving software, hardware, and network issues. They must have a strong understanding of computer systems, network infrastructure, and software applications to identify and solve technical issues. The Technical Support Analyst is a critical role that requires quick thinking, problem-solving skills, and customer service expertise.
Responsibilities and Duties:
1. Provide technical support to customers via phone, email, chat, or in-person.
Technical Support Analyst interview questions
Interviewer: Thank you for taking the time to speak with us today. To begin, can you tell us about your technical background and experience?
Candidate: Absolutely. I have a degree in computer science and have been working in technical support for the past three years. My experience includes troubleshooting hardware and software issues, providing remote support, and documenting solutions.
Interviewer: Great, can you give an example of a particularly challenging technical issue you have recently resolved and how you went about solving it?
Candidate: Sure, I recently helped a client who was experiencing frequent internet disconnections. After conducting some tests and analyzing the client's network setup, I discovered that the client was using a subpar router. I advised the client to upgrade the router, which resolved the disconnection issue.
Interviewer: That's impressive. How do you prioritize tasks when multiple support tickets are in your queue?
Candidate: I prioritize tasks based on the level of urgency and severity of the issue. If there is a critical issue affecting multiple users, I will prioritize that over a less urgent issue affecting one user.