Help Desk Technician Salary in Sydney, New South Wales
$42K
20% Low Band Avg
AUD $47K
Average
$57K
80% High Band Avg
- Bonus: 3,920
Salaries based on experience level
The Average Entry Level salary of Help Desk Technician in Sydney, New South Wales is AUD $46K/yr, this salary increases 30% to $61K/yr when reach Mid Level Career.
From Mid to Senior Level the average salary increases 29% from $61K/yr to $79K/yr.
Salary Compared to Australia National Average Salary
- Help Desk Technician in Sydney, New South Wales Salary
- vs
- Help Desk Technician in Australia Salary
The Average Salary of Help Desk Technician in Sydney, New South Wales is $47K/yr. This is -1% lower ($-566) compared to Australia national average salary of $47K/yr.
Salary Compared to Sydney City Average Salary
- Help Desk Technician in Sydney, New South Wales Salary
- vs
- Sydney, New South Wales City Average Salary
The Average Salary of Help Desk Technician in Sydney, New South Wales is -38% lower (-29,524) than the average salary for the city of Sydney, New South Wales $76K/yr.
Help Desk Technician job description
Job Title: Help Desk Technician
Overview/Summary of the Role: The Help Desk Technician is responsible for providing technical assistance and support to end-users regarding software, hardware, and computer systems. They respond to inquiries and resolve technical issues, ensuring that all IT problems are resolved or escalated in a timely and efficient manner.
Responsibilities and Duties:
- To provide frontline support to end-users, identifying and troubleshooting technical issues with software or hardware.
- To respond to inquiries and requests for assistance and provide assistance to end-users in a timely and efficient manner.
- To assess and prioritize IT incidents and service requests, making sure to adhere to to Service Level Agreements (SLAs).
- To escalate complex or unresolved issues to higher-level support teams, ensuring that issues are followed-up until they are resolved.
Help Desk Technician interview questions
Interviewer: Hello, welcome to the interview for the position of Help Desk Technician. Can you start by telling me a little about yourself?
Candidate: Yes, my name is John and I have been working in the IT field for the past five years. I have a degree in computer science and have experience as a help desk technician.
Interviewer: Great, what do you think are the most important skills for a Help Desk Technician?
Candidate: I believe strong communication skills, problem-solving abilities, and technical knowledge are essential for a Help Desk Technician.
Interviewer: Can you give me an example of a challenging technical issue you resolved in your past work experience?
Candidate: Sure, there was a time when a user's computer was infected with a virus and we had to remove it without losing any of their data. I was able to use a combination of antivirus software and data backups to successfully remove the virus without data loss.