Retail Sales Associate Salary in Melbourne, Victoria

Retail Sales Associate job description

Job Title: Retail Sales Associate

Overview/Summary of the role:

A Retail Sales Associate is responsible for assisting customers, promoting products or services, and providing excellent customer service. The role involves working in a retail setting, such as a store, and collaborating with the sales team to achieve sales goals.

Responsibilities and Duties:

• Greet customers and assist them in finding products or services they need

• Attend to customers’ inquiries and provide information on products or services

• Process transactions and handle cash or credit card payments

• Promote merchandise through effective sales techniques

Retail Sales Associate interview questions

Interviewer: Welcome to the interview for the position of Retail Sales Associate. Can you start by telling me a little bit about yourself?

Candidate: Yes, of course. My name is John and I recently graduated from university with a degree in marketing. I am an outgoing and social person who enjoys interacting with customers.

Interviewer: Tell me about your previous retail experience.

Candidate: I have worked part-time at a clothing store for the past two years. I am familiar with different retail operations, and I have experience with keeping up with the inventory and handling customer transactions.

Interviewer: How do you deal with difficult or unhappy customers?

Candidate: I believe that customer service is the most important part of retail. I approach difficult or unhappy customers with an empathetic and patient attitude. I try to resolve their concerns as quickly as possible while keeping a positive and understanding demeanor.