Claims Adjuster Salary in Melbourne, Victoria

Claims Adjuster job description

Job Title: Claims Adjuster

Overview/Summary of Role: A Claims Adjuster works in the insurance industry and assesses insurance claims to determine the validity of the claim and how much compensation should be paid to the claimant. They investigate insurance claims, evaluate the damage or loss, and determine if the policyholder’s insurance policy covers the damage.

Responsibilities and Duties:

- Conduct investigations into insurance claims by gathering information from claimants, witnesses, and other relevant parties.

- Inspect and assess the damage or loss covered by the insurance policy to determine the estimates of repair or replacement costs.

- Determine the validity of the claim by reviewing insurance policies, contracts, and other related documents.

- Negotiate and settle claims with claimants within the limits of the policy terms and conditions.

- Communicate with other professionals such as lawyers, engineers, and medical professionals to obtain evidence and verify claims.

Claims Adjuster interview questions

Interviewer: Hi, thank you for coming in today. Can you start by telling me about your experience in claims adjusting?

Candidate: Of course. I have been a claims adjuster for the past five years, working primarily in property and casualty claims.

Interviewer: Great, can you walk me through your process for handling a claim from start to finish?

Candidate: Sure. I always start by gathering all the necessary information and documentation, including any police reports, medical records, and witness statements. Then, I assess the damage and determine the costs of repairs or medical treatment. From there, I negotiate with the claimant's insurance company and work to resolve the claim as quickly and fairly as possible.

Interviewer: How do you handle difficult or contentious claims?

Candidate: I believe in maintaining open communication with all parties involved and working to find a solution that satisfies everyone. If necessary, I consult with legal experts or other industry professionals to make sure I am making the best decision for all parties.