Bank Teller Salary in Melbourne, Victoria

Bank Teller job description

Job Title: Bank Teller

Overview/Summary of the role:

A Bank Teller provides customer service to the bank's clients by handling various financial transactions, such as deposits, withdrawals, opening new accounts, and assisting with loan applications. They must have excellent customer service skills, attention to detail, and proficiency in handling financial transactions accurately and efficiently.

Responsibilities and Duties:

1. Greet customers with a friendly and professional demeanor.

2. Handle cash transactions accurately and efficiently.

3. Conduct account maintenance activities such as updating account information, ordering checks, and closing accounts.

Bank Teller interview questions

Interviewer: Good morning/afternoon, thank you for coming in today. Can you start by telling me a little bit about yourself?

Candidate: Sure, my name is [Name], and I recently graduated with a degree in finance from [University]. I am excited to begin my career in banking and believe that my skills in customer service and attention to detail make me a strong candidate for this position.

Interviewer: That's great, can you tell me about any previous experience you have in the banking industry?

Candidate: While I don't have direct experience as a bank teller, I did have an internship at a local bank where I worked with customers and assisted with daily banking tasks. I also have experience working in customer service roles, which I believe translates well to a position like this.

Interviewer: Can you describe what excellent customer service means to you, and provide an example of a time when you provided exceptional service to a customer?

Candidate: To me, excellent customer service means actively listening to a customer's needs, being knowledgeable about the products and services we offer, and providing prompt and courteous assistance. One time, I was working in a retail store, and a customer came in upset because the item she had purchased was defective. Even though it was not our store's fault, I offered her a full refund and helped her find a replacement item. At the end of the interaction, she thanked me for my kindness and left the store feeling satisfied.