**DESCRIPTION** In this role, you will make an impact in the following ways: + Engage customers courteously and professionally. + Use specialized tools and follow procedures to diagnose and complete repairs. + Perform preventative maintenance on power generation products. + Escalate unresolved issues to more experienced technicians or supervisors. + Complete required documentation (service worksheets, timesheets, etc.). + Maintain service vehicle and tools. + Adhere to Health, Safety, and Environmental policies. **Key Responsibilities:** + **Customer Engagement:** Engage customers in a courteous and professional manner, ensuring prompt and efficient attention to their needs. + **Diagnostics and Repairs:** Apply the use of specialized tools and follow documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools. + **Preventative Maintenance:** Perform preventative maintenance activities as per documented schedules and standards on power generation products in the field. + **Issue Escalation:** Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor. + **Documentation:** Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens. + **Training and Development:** Complete training in line with skill and business requirements. + **Vehicle and Tool Maintenance:** Maintain service vehicle and tools for cleanliness and proper operation. + **Health and Safety:** Ensure adherence to all relevant Health, Safety, and Environmental policies, procedures, and legislation, and report any issues/incidents to site management and to their supervisor. **RESPONSIBILITIES** + **Effective Communication:** Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. + **Customer Focus:** Building strong customer relationships and delivering customer-centric solutions. + **Talent Development:** Developing people to meet both their career goals and the organization’s goals. + **Complexity Management:** Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. + **Self-Development:** Actively seeking new ways to grow and be challenged using both formal and informal development channels. + **Health and Safety Fundamentals:** Championing and modeling proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety to build an interdependent culture and contribute to an injury-free workplace. + **Diagnostics Application:** Translating customer complaints to develop troubleshooting plans; troubleshooting issues following guided workflows, procedures, and specialized equipment such as mechanical and electronic service tools, and diagnosing computer software to isolate failed components to enable a successful repair; validating repair by duplicating complaints to ensure it has been resolved; documenting results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. + **Electronic Service Tool Application:** Identifying the suite of available hardware and software tools required for a service event; utilizing the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interpreting electronic tool results or recommendations to determine next steps for service resolution. + **Engine Systems Interactions:** Interpreting and analyzing the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements toefficiently and correctly diagnose and repair. + **Power Generation Systems Knowledge:** Demonstrating knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; interpreting and analyzing Power Generation system operation and integration (switch gear, power system controls, uninterruptable power supply, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair. + **Product Repairand Maintenance:** Repairing and maintaining mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembling and assembling engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspecting and replacing parts and components following re-use guidelines to minimize customers' cost of ownership; performing progressive damage checks following guidelines to restore to pre-failure condition. + **Service Documentation:** Creating and verifying customer,equipment, and technical information; capturing specific data using required service tools; following procedures and documenting required information in the service management system to have an accurate record of the work done. + **Technical Escalation:** Obtaining product technical issue information and utilizing available resources including data management tools; elevating issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; capturing all troubleshooting steps in the appropriate database to ensure seamless transitions and accurateresponse to ticket resolution in a timely manner. + **Values Differences:** Recognizing the value that different perspectives and cultures bring to an organization. **Education, Licenses, Certifications:** + Preferred: Apprentice Certified Power Generation/Electrical Technician.+ Vocational diploma from a relevant technical institution. + Current relevant electrical certification. + Valid driving permit. **Experience:** + Basic field service work experience. + Intermediate knowledge of power generation products. + High Voltage/Low Voltage experience. + Customer service experience. **QUALIFICATIONS** Ability to work independently **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Technician **ReqID** 2411981 **Relocation Package** Yes