Job description TAFE NSW Life-Changing Careers IT Service Manager State-wide Opportunity (subject to TAFE NSW campus availability) Temporary Full Time till Sep 2026 Total Remuneration Package $178,647, includes a base salary of $158,152 plus employer's contribution to superannuation and annual leave loading. At TAFE NSW, we are dedicated to life-changing impact. That’s why we offer world-class training andeducation that delivers the skills needed for the jobs of today and tomorrow. We invest in our people At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work. We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35-hour working week with a variety of flexible working options. About the role This role will focus on the development and support of core IT operations services and managing key capabilities in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) products. In this role, you will lead development and communication of the Service Vision and Roadmap, ensuring alignment between customer needs and business outcomes. Leading the Citizen Developer program within Service Operations, you will drive service improvements by transforming strategic opportunities into implemented solutions, ensuring continuous enhancement to meet organisational and NSW Government objectives through comprehensive service lifecycle management. This role is part of the Service Lifecycle Management team within IT Service Operations, which focuses on service design and catalogue improvements, asset and configuration management, service transition, and change management. The IT Service Manager will work closely with this team to support the delivery of change programs, analyse and report on data-driven insights, and identify opportunities for service improvements through automation and streamlined design. About you The successful candidate will bring demonstrated experience in driving processes such as Continual Service Improvement (CSI), effective demand management and prioritisation, and agile delivery methodologies to implement efficient and effective IT services. They will bring the skills to encouraging stakeholder engagement at all levels through effective communication and relationship management. To succeed in this role you will have: • Degree in a relevant discipline OR equivalent skills, knowledge and experience. • Knowledge and understanding of IT Service Management or IT Operations Management best practices, standards and technologies in an Enterprise Service Management environment. • Demonstrated ability to implement and manage teams, work practices, and methodologies to achieve business outcomes. To find out more about the role, click to view the Position Description. Our commitment to Diversity, Equality, and Inclusion We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below. A career of life-changing impact awaits you. Apply now! Applications close 11.55pm AEDT Sunday 23rd March 2025 To apply for this role, click on 'apply now' and provide: • Your current resume (in PDF format) • Certified copies of your qualifications (if applicable, as a single PDF document) • Response to one targeted question when prompted in the application form (max 300 words) Targeted Question How have you used data and insights to drive service improvements in IT operations? Provide an example where your analysis led to a measurable impact on efficiency, automation, or service quality. Role-specific enquiries: contact Greg Fallon, Service Lifecycle Manager, via email greg.fallon1@tafensw.edu.au General recruitment and adjustment enquiries: contact Talent Acquisition Advisor Shweta Yadav via email shweta.yadav@tafensw.edu.au For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool. This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct. To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport. An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment. Location is negotiable across our TAFE NSW campuses. Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer.