**DESCRIPTION** In this role, you will make an impact in the following ways: + Apply documented procedures and policies to complete basic repairs and schedule maintenance, including preparing required parts and tools. + Disassemble, inspect, and clean engines and/or engine components. + Assist with the completion of required documentation, such as work completed documentation, time sheets, warranty claims, and quality forms, via handwritten forms or business system input screens. + Complete training in line with skill and business requirements to enhance your technical skills and knowledge. + Maintain work area and tools for cleanliness and proper operation, ensuring a safe and organized workspace. + Ensure adherence to all relevant Health, Safety&Environmental policies, procedures, and legislation, and report any issues/incidents to the supervisor promptly. **RESPONSIBILITIES** To be successful in this role you will need the following: + **Communicates effectively:** Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. + **Ensures accountability:** Holding self and others accountable to meet commitments. + **Nimble learning:** Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. + **Plans and aligns:** Planning and prioritizing work to meet commitments aligned with organizational goals. + **Health and Safety Fundamentals:** Champions and models proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety to build an interdependent culture and contribute to an injury-free workplace. + **Diagnostics Application:** Translates customer complaints to develop troubleshooting plans; troubleshoots issues following guided workflows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. + **Electrical Knowledge:** Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently. + **Electronic Service Tool Application:** Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. + **Mechanical Knowledge:** Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies mechanical principles and theories using appropriate tools and procedures to diagnose and repair products safely and efficiently. + **Product Repair and Maintenance:** Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers' cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition. + **Service Documentation:** Creates and verifies customer, equipment, and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system to have an accurate record of the work done. + **Technical Escalation:** Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database to ensure seamless transitions and accurate response to ticket resolution in a timely manner. + **Values differences:** Recognizing the value that different perspectives and cultures bring to an organization. **Education, Licenses, Certifications:** + Apprentice Trained Engine Technician (Preferred) + Vocational diploma from a relevant technical institution + Locally valid driving permit (Preferred) + This position may require licensing for compliance with export controls or sanctions regulations. **Experience:** + Minimal level of workshop experience required + Basic level knowledge of and/or experience with engine products **QUALIFICATIONS** **Qualifications for Internal Candidates:** + Maintain a clean and tidy work area and toolbox. + Have good attention to detail and enthusiasm to deliver the customer with a quality repair. + Engine rebuild and major experience preferred but not essential. + Experience with the Cummins product is preferred but not essential. Successful candidate to be given option of either Hobart based or Devonport based. **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Technician **ReqID** 2410741 **Relocation Package** Yes