Store Manager Salary in Gold Coast, Queensland

Store Manager job description

Job Title: Store Manager

Overview/Summary of the role:

The Store Manager is responsible for the overall management of the store, including sales, inventory, customer service, and staff management. The Store Manager ensures that the store meets its sales goals, operates efficiently, and provides excellent customer experiences.

Responsibilities and Duties:

1. Oversee all aspects of the store’s operations, including sales, inventory, and customer service.

2. Develop and implement strategies to meet sales goals and increase profitability.

3. Ensure that the store maintains a high level of customer service, responding to customer inquiries and complaints in a timely and professional manner.

4. Manage and motivate staff, providing guidance and training as needed.

Store Manager interview questions

Interviewer: Good morning/afternoon, thank you for coming in today. Can you start by telling me a little bit about yourself and your experience in store management?

Candidate: Sure, my name is [Name] and I have been working in retail for 8 years, with 4 of those years in store management positions. My most recent position was at [Store Name], where I managed a team of 20 employees and oversaw daily operations, sales, and inventory management.

Interviewer: That's great to hear. Can you tell me about a time when you had to handle a difficult customer or customer complaint?

Candidate: Certainly, I had a customer at my previous store who was unhappy with their purchase and demanded a full refund. I listened to their concerns and offered a store credit or exchange, but they were still upset. I remained calm and patient and empathized with their frustration. Eventually, we were able to come to a resolution and they left the store feeling satisfied.

Interviewer: Excellent, customer satisfaction is obviously important in this role. Can you discuss your experience with managing inventory and reducing shrinkage?

Candidate: Yes, I have experience with inventory management software and conducting regular inventory counts. I also implemented procedures to prevent theft, such as training employees on proper cash handling and monitoring high theft items. Through these efforts, I was able to reduce shrinkage by 15% in my last store.